FAQ

What hardware does the ADR use?

The device is powered by an Arduino nano and uses cherry mx blue gaming switches for a tactile feel.  The keycaps are XDA profile and are dye subbed by hand. 

 

Why doesn't the ADR have built in rechargeable batteries?

The device can be powered over USB C using the included cable. It can be connected to various devices such as laptops, computers, USB mains adapters and power banks sold separately.  It does not have an internal rechargeable battery for a few reasons. 

  • Internal batteries would increase the size and thickness of the device.
  • Using external power gives you flexibility to use the most convenient power source for you depending on your gaming environment.
  • Even connecting the ADR to a small power bank will provide hours of power where as an internal battery would be limited by the size.
  • Rechargeable batteries have reduced performance over time.

 

Where are the products made?

Most of the components are sourced from Asia and the product is soldered and assembled by hand in the UK. 

 

How long does shipping take?

We aim to dispatch orders within 3 working days.  It can then take between 2 days and 3 weeks to reach the delivery address depending on the country.  All packages are shipped from the UK.

 

Cancellations, refunds and returns 

If you need to cancel your order before it has been shipped, please email us and we can cancel and refund your order in full. 

If your order has already been dispatched, the refund will not include the shipping cost. 

If you have contacted the customer service team and a return has been agreed, please note that the item must be sealed and in re-sellable condition in order for us to refund (less shipping costs). 

For further information on returns please visit the returns policy page on our website.

 

My order hasn’t arrived 

Don’t forget that your order will be sent in its entirety, so if one or more of your items is a pre-release then the order will be shipped shortly before the last release date. 

When your order is dispatched you will receive an automated email confirming the shipping date.  

COVID-19 has led to longer delivery times across the world, if you believe that your order should be with you by now then please email our team. 

 

Tax / customs charges 

Please be aware of your country's Import Tax levies before ordering. If you return/refuse your goods we will not refund your shipping (as per our Shipping Policy - see 7.2 Import Duties & Taxes)